Refund Policy

At ALDAWLEWAH SHOPPING, we are committed to customer satisfaction and strive to provide high-quality products. However, if you encounter any issues with your order, please follow the steps below to ensure a smooth customer service experience.

Damaged Products:

If you received a damaged product, please notify us within 3 business days of receiving your order, providing:

Order number.
A clear photo of the damaged product showing the defect.
Our customer service team will assess the situation and contact you immediately. If damage is confirmed, we will cover all shipping costs and will provide compensation or replacement, as appropriate.

Please note: We cannot process returns for damaged products reported after 3 days from receipt.

Incorrectly Sent Products:

If you received an incorrect product, please notify us within one business day of receiving your order, providing:

Order number.
A clear photo of the erroneously received product.
Our customer service team will contact you to arrange a replacement. We will cover all shipping costs for returning the product and replacing it with the correct product.

Return Conditions:

Returned products must be in their original condition, unopened, unused, or damaged for any reason. All opened items are exempt from return for hygiene reasons.

Order Modification or Cancellation:

Orders may be modified or canceled if a shipping label has not been issued. Once a shipping label has been issued, no changes can be made to the order.

Responsibility and Shipping:

If the product is returned according to the conditions above, we will cover the full shipping costs. We ensure that all shipments are insured to ensure the protection of the products during the shipping process.