Shipping Policy

We at ALDAWLEWAH SHOPPING are committed to providing a smooth and safe shipping experience for our customers. Below, you will find details of our shipping policy to ensure your orders arrive on time and in the best condition.

Order Processing:

Order Confirmation: Once payment is completed and your order is confirmed, our team will immediately begin processing your order.
Shipment Delivery: After the order is processed, we hand it over to the shipping company. We will email you a tracking number so you can monitor the status of your shipment at any time.

Delivery Time:

Delivery time varies depending on the destination and logistical conditions. Delivery typically takes up to 7 business days, starting from the date the shipment is delivered to the shipping company. However, delivery time may be affected by factors such as:

The accuracy of the address you provide.

Personal availability to receive the shipment.

Customs procedures (if applicable).

Unforeseen logistical factors.

Important Notes:

Pre-orders: If your order contains pre-ordered products, shipping may take longer than usual.
Public Holidays and Weekends: Public holidays and weekends are not included in the shipping period.
Contact the Shipping Company: A shipping company representative will contact you using the contact information you provided. Please cooperate with the shipping company to facilitate the receipt of your order.

Receipt Policy:

Return Shipment: If the shipment is not received for any reason and is returned to our warehouse, the customer will bear the full return shipping costs.
Order Cancellation: If you wish to cancel an order after it has been sent, the shipping costs will be deducted from your refund.
Order Modification: The order cannot be modified or the recipient information changed after the bill of lading has been issued.

Shipment Liability:

Shipment Insurance: All shipments are insured to protect them from any damage or loss during the shipping process.
Liability: Our company is not responsible for any delay, damage, or loss of shipments during transit. It is recommended to contact the shipping company directly to resolve any issues.

Delivery Times by Country:

UAE: Within 2-3 business days.
Kingdom of Saudi Arabia: Within 1-3 business days.
Kuwait: Within 5-6 business days. Other GCC countries: Within 2-4 business days.
EU countries: Within 2-5 business days.
Germany: Within 2-3 business days.
Türkiye: Within 2-4 business days.